People

One accurate record of every person you're called to care for.

Replaces Planning Center People / CCB
Pulled fromAttendanceGivingGroupsCareOne record

Sarah Mitchell

Member · Household of 4 · Joined 2019

ServingSmall groupGiving
0score

One timeline

Checked in · Sunday service2d ago
Recurring gift · $1505d ago
Joined Men's Tuesday group2w ago
Care note added · follow-up3w ago
The problem

You can't shepherd what you can't see.

When attendance, giving, groups, and care notes live in separate tools, no one can tell who's thriving and who's quietly drifting away — until they're already gone.

Blind spots

The person who stopped coming three weeks ago goes unnoticed.

Re-keyed data

The same family entered into five systems, never quite matching.

Notes in notebooks

Care history trapped in someone's head or a private doc.

Rich profiles & households

The whole person — and the whole household.

Every profile carries contact details, custom fields, household members, and relationships. Update once; it's right everywhere.

  • Households with relationships and roles
  • Unlimited custom fields for your church
  • Photos, contact info, and full history

The Mitchell household

SarahHead
JamesSpouse
EllaChild
NoahChild
Engagement scoring

A 0–100 signal for who needs a touch.

Synq scores engagement from real activity — attendance, giving, groups, and serving — so the people slipping away surface before it's too late.

  • Live 0–100 score from real activity
  • Trends over time, per person and per group
  • Smart segments for proactive follow-up

Engagement

78

+6 this month
Attendance
86
Giving
74
Groups
90
Serving
62
Pastoral notes

Confidential care, gated by role.

Pastoral notes are author-only by default and care-team gated — sensitive moments stay private, and the audit log records every access.

  • Author-only and care-team visibility
  • Excluded from AI and general reporting
  • Every view and edit is logged

Pastoral note

Care team only

Sarah's mother is in hospice. Following up this week — coordinating a meal train through the deacons.

Pastor John · 2 days ago

Author & care team
General staff
AI assistant
Tags & smart segments

Find exactly the right people, instantly.

Combine tags and live conditions into smart segments that update themselves — then message, assign, or follow up in a click. Merge and dedupe keep it all clean.

  • Tags plus condition-based smart segments
  • Segments stay live as data changes
  • One-click merge & dedupe

Smart segment · Drifting members

IF attendance < 2 in last 30 days
AND
WAS regular attender (prior 90 days)
42 people
The payoff

Stop guessing who's slipping away

One accurate record turns scattered data into pastoral clarity.

No more blind spots

See attendance, giving, groups, and care on a single timeline.

Care that's proactive

Reach people before they drift, not after they're gone.

Privacy by default

Sensitive notes stay gated, logged, and out of AI.

One clean database

Merge, dedupe, and never re-key a person again.

Whole households

Understand families, not just individuals.

Decisions on data

Engagement signals you can actually act on.

One source of truth

Connects to the rest of Synq

People is the heartbeat of Synq. Every module — giving, check-in, groups, communications, care — reads and writes to the same person record, so it's always current everywhere.

One record of every person you're called to care for.

See Synq People on your church's own data. 60-day free trial, concierge migration included.

No contracts · cancel anytime